RevoPay
With RevoPay, users can directly manage cryptocurrency as a crypto wallet and trade coins freely because RevoPay supports various coin transactions. In particular, users can reduce the risk of cryptocurrency price volatility by using RevoCoin, a unique stablecoin issued by RevoPay.
In addition, RevoPay collaborates with small business owners for smart pop-up events. The events provide consumers with information about the store through the application where users can check the list of products. Furthermore, RevoPay generates QR codes and barcodes for Consumers to purchase products by simply scanning store-generated QR codes. Business owners can also easily manage their profits using the barcodes provided.
Timeline
10 Weeks
My Role
UX Research Lead, UX Copywriter
Team
5 Man team
Tools Used
Figma, Miro
Goals
Create a seamless transaction for users using Crypto
Give insights into what Crypto is about
The topic of Interest: Cryptocurrency
The Problem Space
Small businesses and consumers experienced difficulties in transactions using cryptocurrency due to the complex trading system and price volatility.
To many, the concept of crypto is a large grey area, often associated with scams and crime. This lack of trust and grasp deters people away from using it as a method of payment.
Research Methods and Design Methodology
Double Diamond Method
We approached our problem space using the Double Diamond method of discovering, defining, designing, and delivering a solution
Research Methods
We conducted interviews with Non-crypto Users, Experts & Crypto Users, Small Business Owners, and with the public.
Survey and Interviews
Expert and Crypto Users (4 Interviews)
Goal: To gain insights into their current experience with crypto and how they utilize it in daily life
Non-crypto Users (4 Interviews)
Goal: To gain insights into deterrence towards crypto and gauge acceptance.
Business Owners ( 4 Interviews)
Goal: To further understand their business operation, problems, and potential opportunity areas.
The Public (203 Survey Responses)
Goal: To gain insights into the image of crypto and gauge general knowledge on a global scale.
Survey Insights
Relevance trumps expertise
Our area of focus - retail transactions - is a familiar territory for the average consumer. This familiarity and design space mean we can build trust by providing only information that is targeted and relevant.
Retention is Key
The difficulty to retain complex concepts prevents users from fully understanding much material on crypto, creating knowledge gaps. These knowledge gaps create unknowns and ambiguity around the subject, deterring people from stepping into the realm of crypto.
Adoption is social
The adoption of crypto as a payment method is highly dependent on the success of its social acceptance & prevalence. This social acceptance can be quickly generated through group adoptions or guides that act as reassuring figures.
The bad guy
Cryptocurrency has a general association with scams, instability, security breaches, and criminal activity. It also has a poor reputation at being eco-friendly, but efforts are being made to tackle the issue of sustainability.
Affinatized User Interviews
How Might We….
Create a system that streamlines the attaining of cryptocurrencies with purchasing items?
Optimise transactions with cryptocurrencies for both merchants and consumers?
User Personas
We came up with two possible user personas targeting Young Adults who have an interest in and are willing to invest in cryptocurrency.
Conceptualization
When thinking of the possible solution, we broke it down into an app, a Journey map, and the User pain points accordingly.
Information Architecture of the app
Our thought process when creating the app was to make it easy for the users to understand and also stabilize our own form of Revocoin against USD.
Factors to Consider
Project Direction
We wanted to create an app for
1
Consumers
2
Businesses
3
Community Events
On-Boarding
To bridge the knowledge gap of cryptocurrency, an effective onboarding section of the app is important to our general targeted users - crypto novices.
Due to some countries’ regulations, an identity verification system is required for fintech products that utilize cryptocurrency. RevoPay aims to enhance the user experience of crypto onboarding and to provide people with a secure, easy-to-follow identity verification system through the onboarding.
Our onboarding process is as follows:
Introduction
about Crypto Transactions
Acquiring crypto
Paying with Crypto
Benefits
The Card Sorting Method
The words and terms we provided mostly suit the user’s knowledge of crypto, with positive feedback on the user flow.
On-boarding process
Users would be given the option to use it for a personal or a business account. The next step is compulsory identity verification.
Revopay-Consumers
RevoPay aims to familiarize common folk with crypto for transactions, by giving the mysterious concept a familiar face, and packaging key technicalities of crypto into a social and accessible paying application. Users can manage cryptocurrency as a crypto card wallet and trade coins freely because RevoPay supports various cryptocurrency transactions through the market.
RevoPay is also set to build social interactions through the app with a unique Community feature, which allows both consumers and business users to interact and grow cryptocurrency's social adoption.
Information Architecture for RevoPay consumer app
Lofi-mockup for Consumers
The user's card wallet and his recent actions for easier tracking of his spending will be displayed on the homepage.
Payment through the app
Payment through the app can simply be done with a touch of the button from the homepage. Should the user decide to make a payment, they can scan the QR code or type the recipient’s address.
A choice of which card would be used to pay with the payment amount. Once the payment has been paid, a successful transaction notification would pop up.
RevoBiz-Business
RevoBiz., the business version of the app, supplies small business owners with various insights, on top of quick, zero-fee in-house transactions, at a monthly subscription fee depending on the business earnings.
RevoBiz. allows business owners to receive payment in the form of cryptocurrency, by generating address codes that could be used for on-ground payment transactions, and Check-Out links for particular E-commerce usages.
Information Architecture for RevoPay- consumer app
Business owners can track their inventory through RevoBiz which provides an easier way to display their address code on the app to their consumers for a quick and simple payment.
When a product is sold, a transaction receipt will pop up. Similar to the Revopay app, business owners are able to make a transactional payment from their homepage.
RevoShop-Community Events
RevoShop is to connect both Business owners and Users through a pop-up store event. Through this event, both users and business owners can understand how transactions can be made through cryptocurrency. This method gives users to be the decision maker on whether they would like to use cryptocurrency or not.
Users can use the community events section in the Revopay app to buy or locate the cost of the item that they are purchasing and where it can be found through the map provided.
Our Solution
Revopay
In RevoPay, users can directly manage cryptocurrency as a crypto wallet and trade coins freely because RevoPay supports various coin transactions. In particular, users can reduce the risk of cryptocurrency price volatility by using RevoCoin, a unique stablecoin issued by RevoPay.
In addition, RevoPay is collaborating with smart pop-up events. The events supply consumers with information about the store through the application where users can check the list of products. Furthermore, RevoPay generates QR codes and barcodes for Consumers to purchase products by simply scanning store-generated QR codes. Business owners can also easily manage their profits using the barcodes provided.
Easy Payment
Pay for items quickly, securely, and with zero in-house transaction fees.
Based on Card Style
To familiarize our targeted users’ mental model on payment.
The horizontal card scrolling interaction will makes users feel uncomfortable and preferred a vertical scroll.
Earn Benefits
An exclusive reward system from each crypto card.
Revo Shop
Get an e-ticket for our exclusive events, and scan the barcode upon entry. Users can get a first-hand experience of paying using Cryptocurrency using Revo x Creatives events.
We wanted to create Revo Shop so that users could decide for themselves if they wanted to hop on to using crypto through our research finding of adoption is social.
RevoCoin
RevoCoin was created to decrease the volatility of Cryptocurrency. The advantages of using RevoCoin include:
RevoPay own issued stablecoin (RCO)
It is tied to the value of USD to ensure its stability
Designed for stable transactions to tackle volatility
Reward system within RevoCoin RCO
RevoBiz
Small Businesses are able to use RevoBiz to check their finances on how their customers can pay them.
